Shipping and returns
Orders placed before 2:00 PM on business days will be processed the same day and are typically delivered the next day if paid via Ideal or Paypal. Bank transfers usually take 3 business days.
Processing your order
Once you have placed and paid for your order, it will be processed immediately in our warehouse. We cannot cancel your order for shipping at that point. If you are unsure about which product you need or the quantity you want to order, please contact us before placing your order. This will prevent delays in the ordering process and save you return costs.
Shipped the same day
Orders are typically delivered within 1 to 2 business days after we receive your payment. Once the package is registered with DPD, you will receive an email from DPD with a tracking code, allowing you to track the package. You can also select a delivery date and time or give permission to leave the package in a designated location. Packages can also be picked up at any DPD pickup point, which can be specified in the email they send after the package is registered.
Please note that with ‘leave permission,’ we cannot take any action if the package is not delivered.
Pallet shipments within the Netherlands are typically delivered within 5 business days. For larger shipments to foreign countries, you can contact us for more information.
Shipping costs for the Netherlands, Belgium, and Germany per 20kg
- €5.95 per 20kg (3 bags) for shipping and handling costs for product delivery within the Netherlands.
- €6.95 per 20kg (3 bags) for shipments to Belgium and Germany.
Free shipping: Shipments above €80 are free of postage within the Netherlands. For Belgium and Germany, it starts from €90. Pallet shipments to Germany are never free of postage; we charge €85 per pallet.
Shipping costs to other countries per 20kg (3 bags)
- €9.95 for shipping to Denmark, France, Hungary, Latvia, Luxembourg, Austria, Poland, and the Czech Republic per 20kg (3 bags).
- €12.50 for shipping to Ireland, Italy, Monaco, Portugal, Spain, the United Kingdom (UK), and Sweden per 20kg (3 bags).
- €18.95 for shipping to Finland and Lithuania per 20kg (3 bags).
For shipping outside of Europe, larger shipments, or other countries within Europe not mentioned, please contact us first.
You have the right to cancel the order within 14 days of receiving it without giving any reason. After cancellation, you have an additional 14 days to return the unopened products. You will receive a full refund, including shipping costs. Only the costs for returning the products from your home to our warehouse are at your expense. Please refer to your carrier’s website for the exact rates. The return address is:
Erve Vleerboer / Equilin
7665 ST Albergen
To exercise your right of withdrawal, you can send an email to firstname.lastname@example.org, indicating your intention to return the items along with your bank details. We will then refund the due order amount within 14 days of receiving your return, provided that the product has been returned in good condition.