Contact information

Returns
You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return the unopened products. You will then be refunded the full order amount including shipping costs. Only the return shipping costs from your home to our warehouse are at your own expense. Please check your carrier's website for the exact rates. The return address is:

Equilin / Mentink Stables
Gammelkerstraat 7
77561 PH Deurningen
The Netherlands

To exercise your right of withdrawal, you can send an email to info@equilin.eu with the announcement of the return shipment and your bank details. We will then refund the amount due within 14 days after receiving your return, provided that the product has been received in good condition.

Complaints
It can always happen that something does not go as planned. You should include this complaints information in your general terms and conditions, as well as on a separate complaints page on your website! You can use the following text for this:
"It can always happen that something does not go as planned. We recommend that you first notify us of any complaints by emailing info@equilin.eu. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. For consumers in the EU, it is also possible to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been addressed elsewhere, you are free to file your complaint through the European Union platform."