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Customer service and complaints


1.1 Are there any known side effects when using Equilin products?

Horses with kidney problems may not be able to excrete an excess of magnesium, which can lead to dangerous levels in the blood. Horses with kidney failure are usually really sick. When in doubt, always consult the vet.

In principle, all ingredients of the Equilin products are safe at the indicated dosage. But individual hypersensitivity reactions to certain ingredients can occur. Symptoms such as mild colic and drowsiness may occur in the first few weeks. These usually disappear within two to three weeks. Let horses with intestinal complaints get used to Equilin (BASIC, IMMUNO) in 7 days. After that, you can start with the regular build-up dose. An allergic reaction to nettle can occur in a very small number of horses, so-called. Nettle rash (estimated 1 in 10,000 horses). These are small bumps under the coat, which normally disappear within 24 hours. Nettle is added to Immuno, if this occurs stop feeding and/or switch to BASIC.

1.2 Equilin and other supplements

In principle, Equilin products are safe and can usually be fed with other supplements, provided they do not contain the same ingredients. If in doubt, do not hesitate to contact us.

1.3 Equilin and veterinary treatments

The Equilin products do not replace therapy. Always consult your veterinarian for a proper diagnosis. Always inform them of the use of the Equilin products in case of necessary veterinary procedures. With most regular therapies, the Equilin products will have a supportive effect. The final decision on this is up to the attending veterinarian.

1.4 During pregnancy

BASIC is a good supplement for pregnant mares. Magnesium in particular has a positive influence on the bones and joints of both the mare and the foal. In the case of a magnesium deficiency, the magnesium is released from the mare’s bones, this is accompanied by the release of calcium and phosphorus, which results in osteoporosis. Both the mare and foal will develop stronger bones with magnesium supplementation. In addition, it has been scientifically proven that the addition of DHA omega 3 fatty acids from algae and/or fish oil (also from linseed, but this is much less efficient) during pregnancy and lactation results in stronger offspring that develop faster. It is important that the mare receives sufficient available copper and selenium from the start of the pregnancy. BALANCER contains these minerals in a dosage of 125%. During the last 4 months of pregnancy, the calcium/phosphorus requirement shoots up sharply, so we advise adding GROW. IMMUNO is not suitable for pregnant and lactating mares because of the increased excretion of waste products.

1.5 Is equilin doping and medication free?

All ingredients used in the Equilin products are doping free. This means that no raw materials are used that are known to result in positive doping results under the FEI regulations. Or which are expected to lead to positive doping results in the near future, this is the case, for example, with various herbal preparations (passion flower, guarana, gingseng, etc.). It is not recommended to feed sport horses more than 3 kg of alfalfa per day, in view of the threshold value for salicylic acid. National regulations may deviate from the FEI, it is the rider’s and/or trainer’s responsibility to be aware of them.

With the exception of the COMFORT; 2 days before any competition, you must stop giving EquilinCOMFORT for two days and feed EquilinBASIC instead. For more information check the FEI database.

1.6 How long should BASIC or IMMUNO be given before effect is visible?

The effect is usually noticeable within 3 to 5 weeks. This requires 2 packs of 6 kg. If no changes occur at all during this period, it is advisable to do additional research with a vet for an underlying cause. Furthermore, the products can only work if the amounts of sugar, starch and fructan are below a reasonable minimum. In combination with more than 3 kilos of concentrates and unfertilized roughage, the results will be minimal.

1.7 Why does BASIC not also contain all vitamins and minerals?

The BASIC formula is composed in such a way that it can be given with any ration without the risk of overdose. If only roughage is given, it depends on the quality of the roughage whether this is complete. As a rule, an analysis will show that a separate vitamin and mineral preparation or concentrate must be given. A roughage analysis provides the answer. If no roughage analysis is available, we assume that a theoretical mineral deficiency can occur under 2.5 kg of concentrates and the BALANCER can then be a good addition. IMMUNO does contain the minerals that are usually deficient, but cannot be given continuously.

1.8 Why is there no Selenium in Equilin products? This is in many other supplements with vitamin E

Selenium is usually contained in sufficient quantities in the concentrates, but less and less in the roughage. Adding extra selenium in the form of supplements can be toxic and it is difficult for us as a producer to estimate the amount a horse will receive in its total ration. Complete coverage without an overdose of selenium can therefore not be given in a standard product and should therefore always be determined according to the total ration. Selenium is usually not a problem if more than 3 kg of concentrate is given. BALANCER, IMMUNO and GROW contain a decent dose of easily absorbable selenium and can be added daily, a few days a week or in half a dose as desired and depending on the concentrate dose. The symptoms of an acute selenium overdose are: • Temporary blindness, colic, diarrhoea, shaking, pain, increased pulse and breathing, sweating, feeling unwell. This acute risk is run when a horse ingests more than 0.5 mg/kg of body weight (horse 600 kg 300 mg), which is very much. The symptoms of a chronic (ie long-term) overdose are:

• Loss of hair from the mane and tail, loosening of the hoof wall. A horse is at risk of chronic overdose if it ingests more than 6 mcg/day over a longer period of time. Selenium deficiency (today very common in horses and ponies without forage supplementation):

• Resistance problems;

• Muscle stiffness problems with the coat, loss of color.

1.9 Why can't IMMUNO be fed continuously?

If supplements contain herbs, a stopping period should always be inserted to prevent habituation. The herbs otherwise lose their effectiveness and will have to be given more and more to achieve the desired result. IMMUNO contains nettle and milk thistle, which become less effective after 6 to 8 weeks. It is then advisable to give BASIC for 14 to 30 days and then continue with IMMUNO if necessary.

1.10 How can BASIC or IMMUNO be fed in combination with BALANCER?

If BALANCER is fed in addition to the roughage: daily without concentrate or in part of the dosage with less than 2.5 kg of concentrate. Then BASIC can also be dosed differently. You can feed ± 35 grams less Basic per 100 grams of Balancer. Immuno does not require a Balancer during construction.

1.11 Are the products eaten well?

Due to the relatively high concentrations of the ingredients in the products and no unnatural flavorings are added, horses may have to get used to the taste. 90% of the horses usually eat them without any problems after getting used to them. That is why it is recommended to start by mixing a little and gradually build up to the build-up dose. The products can then be mixed with the normal feed or with sludge, for example. or other favorite food.

What is the delivery time?

The orders will be delivered within 2 working days after receipt of your payment. A track and trace code is listed with the orders in the account, so that the package can be tracked. It is possible to select a delivery date and time.

Parcels can also be collected from all DPD collection points. This can be indicated at ‘shipping method’ – ‘delivery’ – select the ‘pick up’ tab at the top of the blue bar and then choose the collection point.

For larger shipments abroad, please contact us.

How can I return a product?

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your unopened products. You will then be credited the full order amount including shipping costs. Only the costs for return from your home to our warehouse are for your own account. Consult the website of your carrier for the exact rates.

Garvo / Equilin
Rijksweg 24a
6996 AC in Drempt
The Netherlands

To make use of your right of withdrawal, you can send an email to info@equilin.eu with the announcement of the return and with the bank details. We will then refund the order amount due within 14 days after registration of your return, provided the product has already been returned in good order.

Payment methods

To make it as easy as possible for you, you can pay us in many different ways. We work with IDEAL, PayPal, MasterCard, Giropay, Bancontact / Mister Cash and Bank Transfer.

Gift cards & discount codes

At checkout you can click on the link ‘do you have a discount code?’ An input field will then appear where you can enter the discount coupon.

Where can I find the status of my requests/tickets?

Questions and registrations are handled at Equilin through Freshdesk. To view the status of your ticket, you can login here with your login details.

How do I file a complaint?

We recommend that you first make complaints known to us by sending an email to info@equilin.eu. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting Webwinkelkeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.”

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